Refund Policy

1. Overview

This Refund Policy describes our policies and procedures regarding refunds for subscriptions and one-time purchases made through our platform. By making a purchase, you agree to the terms outlined in this policy.

We are committed to providing fair and transparent refund terms. If you are not satisfied with your purchase, we will work with you to find a satisfactory resolution.

2. Subscription Refunds

2.1 Monthly Subscriptions

Monthly subscriptions are billed in advance. If you cancel your subscription within 7 days of the initial purchase or renewal, you may be eligible for a full or prorated refund.

2.2 Annual Subscriptions

Annual subscriptions are billed upfront for the entire year. If you cancel within 30 days of purchase, you may be eligible for a full refund. After 30 days, refunds will be calculated on a prorated basis.

2.3 Refund Process

To request a refund for a subscription:

• Cancel your subscription through your account settings
• Contact our support team within the eligible refund period
• Provide your order details and reason for the refund request

Refunds will be processed to the original payment method within 5-10 business days after approval.

3. One-Time Purchases

For one-time purchases (such as point packages or feature unlocks):

• Refund requests must be submitted within 14 days of purchase
• Refunds are only available if the purchased items have not been used or consumed
• Partial refunds may be provided if only a portion of the purchase has been used
• Refunds will not be provided for items that have been fully consumed or used

4. Non-Refundable Items

The following items and circumstances are generally non-refundable:

• Digital content that has been fully downloaded or accessed
• Services that have been fully rendered or completed
• Custom or personalized products or services
• Purchases made more than 30 days ago (for subscriptions) or 14 days ago (for one-time purchases)
• Refunds requested due to violation of Terms of Service
• Items purchased through third-party promotions or special offers unless otherwise stated

5. Processing Time

Once your refund request is approved:

• Credit Card Payments: 5-10 business days to appear on your statement
• PayPal: 3-5 business days
• Other Payment Methods: Processing times may vary based on your payment provider

Please note that the processing time does not include the time it takes for your bank or credit card company to post the refund to your account, which may take an additional 5-10 business days.

6. Chargebacks

If you have a dispute about a charge, we encourage you to contact us first. We are happy to work with you to resolve any issues. Initiating a chargeback through your bank or credit card company should be a last resort.

Unauthorized chargebacks may result in the suspension or termination of your account. If you believe a charge is fraudulent, please contact us immediately.

7. Subscription Cancellation vs. Refund

It is important to understand the difference between cancellation and refund:

• Cancellation: Stops future billing but does not provide a refund for the current billing period
• Refund: Returns money for a past or current purchase

You can cancel your subscription at any time without a refund. If you cancel mid-billing period, you will retain access until the end of the current period.

8. Exceptional Circumstances

We may provide refunds in exceptional circumstances, including:

• Technical issues that prevent you from using the service as intended
• Unauthorized charges or fraudulent activity
• Duplicate charges due to system errors
• Service outages or extended unavailability of our platform

Each case will be reviewed individually, and refunds will be provided at our sole discretion.

9. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your account on our platform
2. Navigate to your billing or subscription settings
3. Find the purchase you wish to refund
4. Click on "Request Refund" or contact our support team
5. Provide the reason for your refund request
6. Wait for our team to review and respond (typically within 2-3 business days)

Alternatively, you can contact us directly through our support page or email us at the address provided on our website.

10. Refund Denial

We reserve the right to deny refund requests in the following situations:

• The request is outside the eligible refund period
• The purchase has been fully consumed or used
• The request is due to a violation of our Terms of Service
• Fraudulent activity or abuse of the refund policy
• Repeated refund requests for the same or similar purchases

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Changes to this policy will not affect refund requests submitted before the effective date of the changes.

12. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

• Through our contact page on the website
• By email at the support address provided on our website
• Through your account dashboard support section

Our support team is available to help you with any refund-related inquiries and will work to resolve your request as quickly as possible.